Broadband Fixer is an independent lead-generation and referral service. Tell us about your broadband-related technical assistance enquiry and, where appropriate, we may refer your enquiry to an independent broadband engineer.
Submit a Broadband Help Enquiry
Independent enquiry handling and engineer referral
Broadband Fixer receives and qualifies broadband-related technical assistance enquiries. Where appropriate, we may refer your enquiry to an independent broadband engineer — we are not an internet service provider or network operator.
0800 195 9871Freephone · Free from UK landlines & mobiles · Mon–Sat 8am–8pm
Independent referral service. Broadband Fixer is not an internet service provider, network operator, or official provider support service. For account, billing, contract, cancellation, or formal complaint queries, contact your provider directly.
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A simple lead-generation and referral process for UK consumers seeking broadband-related technical assistance.
Contact Broadband Fixer and provide basic information about the broadband-related issue or assistance you are looking for.
We review the enquiry and determine whether it may be suitable for referral to an independent broadband engineer.
Where appropriate, your enquiry may be passed to an independent broadband engineer who can contact you regarding the requested service.
Disclosure: Independent engineers are third-party service professionals and are not broadband network operators or official representatives of your broadband provider unless they separately tell you otherwise.
Broadband Fixer's role is lead generation and referral. Any service subsequently agreed between a consumer and an independent engineer is subject to the terms agreed between those parties.
Broadband Fixer collects and qualifies broadband-related technical assistance enquiries and may refer suitable enquiries to independent broadband engineers.
We receive enquiries from UK consumers seeking broadband-related technical assistance, including slow speeds, dropouts, router setup issues, and home Wi-Fi problems.
Start an EnquiryWe gather and qualify the information needed to understand whether your enquiry may be suitable for referral to an independent broadband engineer.
Discuss an EnquiryWhere appropriate, we may refer your enquiry to an independent broadband engineer or service professional. Engineers are independent and are not employees of Broadband Fixer.
Request Referral HelpIndependent referral service. Not an ISP, network operator, or provider support department.
Plain answers to help you understand exactly what Broadband Fixer is — and is not.
No — Broadband Fixer has no affiliation whatsoever with any network operator or telecommunications provider.
Broadband Fixer is an independent lead-generation and referral service. We are not authorised, endorsed, partnered by, affiliated with, or acting as a representative of any broadband provider, internet service provider, network operator, or telecommunications company. Broadband Fixer does not represent or claim affiliation with any broadband provider.
Need official account help? For billing corrections, direct debits, contract changes, cancellations, or formal complaints — you must contact your provider directly through their official website or published customer service number, which can be found on your service agreement or your provider's official homepage.
When you call 0800 195 9871, Broadband Fixer may ask basic questions about your broadband-related technical assistance enquiry. The service is designed to:
Cost: The 0800 195 9871 number is a UK Freephone number — entirely free to call from all UK landlines and all major UK mobile networks. There are no registration fees, consultation charges, or subscription requirements for submitting an enquiry to Broadband Fixer.
Broadband Fixer does not operate a telecom network, provide broadband connectivity, act as an ISP, act as your broadband provider, or guarantee that an independent engineer will solve a fault.
Broadband Fixer's role is lead generation and referral. We receive broadband-related technical assistance enquiries, review the information provided, and may pass suitable enquiries to independent broadband engineers.
Independent engineers are third-party service professionals. Any service subsequently agreed between a consumer and an independent engineer is subject to the terms agreed between those parties.