Summary: Broadband Fixer is an independent lead-generation and referral service for UK residential consumers seeking broadband-related technical assistance. We collect information to receive, review, qualify, and respond to enquiries. Where appropriate, relevant enquiry details may be shared with independent third-party broadband engineers or service professionals so they can respond to your request. Broadband Fixer is not your internet service provider and does not provide broadband connectivity.
1. Who We Are
This website is operated by Umair Mahmood trading/operating as Broadband Fixer. Umair Mahmood is the legal advertiser/operator of this website and is responsible for personal information handled through this website and enquiry line.
Legal advertiser/operator: Umair Mahmood
Business/trading name: Broadband Fixer
Website: https://broadbandfixer.co.uk/
Broadband Fixer is a business/trading name operated by Umair Mahmood. Broadband Fixer is an independent lead-generation and referral service that connects UK consumers seeking broadband-related technical assistance with independent broadband engineers. Broadband Fixer receives and qualifies enquiries and may refer suitable enquiries to independent broadband engineers or service professionals. Broadband Fixer is operated by Umair Mahmood. Broadband Fixer is not a separate telecommunications provider or network operator, is not an internet service provider, does not provide broadband connectivity, and is not affiliated with, authorised by, or officially endorsed by any broadband provider.
For data protection enquiries, use the freephone number listed on this website.
2. What Data We Collect
2.1 Data You Provide Directly
- Contact information you provide, such as your name, phone number, or email address
- Information provided through calls, including your phone number and basic call details when you call our freephone enquiry line (0800 195 9871)
- Broadband-related enquiry details you voluntarily share, such as the type of issue, assistance requested, postcode or approximate location, current or existing provider if you choose to provide it, and preferred contact times
- Information submitted through any enquiry form made available on this website
2.2 Data Collected Automatically
- IP address, browser type, device type, operating system, pages visited, and referring URL
- Cookie preference information needed to remember your choices
- Analytics and advertising measurement information where you have accepted the relevant cookies. See our Cookie Policy for more detail.
2.3 Data We Do NOT Collect
- Payment card or banking information
- Your provider account credentials or login details
- Sensitive personal data (health, ethnicity, political views etc.) as defined under UK GDPR Article 9
3. Why We Collect and Use Information
We use personal information for the purposes connected with operating this enquiry and referral service, including:
- Receiving and responding to broadband-related assistance enquiries
- Evaluating and qualifying enquiries to decide whether they may be suitable for referral
- Sharing relevant enquiry details with independent third-party broadband engineers or service professionals where appropriate, so they can contact you about your request
- Operating, maintaining, and improving the website and enquiry line
- Remembering cookie choices and using analytics or advertising measurement cookies where you have accepted them
- Preventing misuse of the website or enquiry line and dealing with legal, regulatory, or dispute-related matters where necessary
4. Broadband Fixer's Role
Broadband Fixer does not sell itself as your internet service provider. Broadband Fixer does not operate a telecom network, does not provide broadband connectivity, and is not an official customer-support department for any broadband provider.
Our role is to receive consumer enquiries, gather and review relevant information, and where appropriate pass suitable enquiries to independent broadband engineers or service professionals. Any service later agreed between you and an independent engineer is a separate arrangement between you and that engineer.
5. Data Sharing
We do not sell, rent, or trade your personal data to third parties for unrelated marketing purposes.
We may share information with service providers who help operate this website, telephony, analytics, advertising measurement, and enquiry handling. Where an enquiry is suitable for referral, we may share relevant enquiry details with independent third-party broadband engineers or service professionals for the purpose of responding to your request.
- Web hosting and cloud infrastructure providers
- Analytics and advertising measurement platforms where applicable and where consent has been given for non-essential cookies
- Telephony and call routing providers who facilitate our enquiry line
- Independent third-party broadband engineers or service professionals where a caller or enquiry is suitable for referral
Independent engineers and service professionals are separate third parties. They are not broadband network operators or official representatives of your broadband provider unless they separately tell you otherwise.
We may also disclose data where required by law, court order, or the instruction of a regulatory authority.
6. Data Retention
We keep personal information only for as long as reasonably needed for enquiry handling, referral follow-up, operational records, legal or compliance purposes, dispute handling, and prevention of misuse. The exact period may vary depending on how the enquiry was received, whether a referral or follow-up is needed, and whether there is an ongoing issue.
Cookie preference information is stored so the website can remember your privacy choices. You can delete cookies through your browser settings or change your choices using the Cookie Settings link.
7. Your Rights Under UK GDPR
Depending on the circumstances and applicable law, you may have privacy rights including:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten") where no lawful basis for retention exists
- Right to Restrict Processing: Ask us to pause processing of your data in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Rights related to Automated Decision-Making: We do not use automated profiling or decision-making that produces significant effects on individuals
To exercise privacy rights or ask a privacy question, contact us using the freephone number listed on this website. We will respond in accordance with applicable data protection law.
8. Cookies
We use cookies to improve your browsing experience and analyse website traffic. For a full breakdown of the cookies we use and how to manage them, please read our Cookie Policy.
9. Security
We take reasonable care when handling personal information for the website and enquiry service. No method of communication over the internet or by phone can be guaranteed as completely secure, so you should avoid sharing unnecessary sensitive information.
10. Third-Party Links
This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.
11. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately using the freephone number listed on this website.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, the "Last updated" date on this page may be updated.
13. Complaints
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
14. Contact Us
For all privacy-related enquiries:
Legal advertiser/operator: Umair Mahmood
Business/trading name: Broadband Fixer
Website: https://broadbandfixer.co.uk/
Phone: 0800 195 9871