Privacy Policy

1. Who We Are

Broadband Fixer ("we", "us", "our") is an independent consumer information, comparison, and advisory portal operated by an independent registered company in England and Wales. We are not affiliated with, authorised by, or acting on behalf of any telecommunications provider.

For data protection enquiries, contact us at: privacy@broadbandfixer.co.uk

2. What Data We Collect

2.1 Data You Provide Directly

• Phone number and call metadata when you call our freephone advisory line (0800 998 9854)
• Any information you voluntarily share during an advisory call (e.g. your postcode for coverage lookups)
• Contact details if you submit an enquiry via any web form on this site

2.2 Data Collected Automatically

• IP address and approximate geographic location (country/region level)
• Browser type, version, and operating system
• Pages visited, time on page, and referring URL
• Device type (desktop, mobile, tablet)
• Cookie data — see our Cookie Policy for full details

2.3 Data We Do NOT Collect

• Payment card or banking information
• Your provider account credentials or login details
• Sensitive personal data (health, ethnicity, political views etc.) as defined under UK GDPR Article 9

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data under the following lawful bases:

• Legitimate Interests (Article 6(1)(f)): To operate and improve our advisory platform, conduct analytics, and prevent fraud
• Consent (Article 6(1)(a)): For non-essential cookies and marketing communications, where you have given explicit consent
• Contract Performance (Article 6(1)(b)): Where processing is necessary to provide you with a service you have requested
• Legal Obligation (Article 6(1)(c)): Where we are required to process data to comply with UK law

4. How We Use Your Data

• To connect you with an independent broadband advisory agent when you call
• To improve the quality and relevance of our advisory service
• To monitor and analyse website usage patterns for platform optimisation
• To comply with applicable legal and regulatory obligations
• To detect, investigate, and prevent fraudulent or abusive activity
• To send service-related communications where you have requested them

5. Data Sharing

We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.

We may share data with trusted third-party service providers who assist us in operating this platform, including:

• Web hosting and cloud infrastructure providers
• Analytics platforms (e.g. Google Analytics — see our Cookie Policy)
• Telephony and call routing providers who facilitate our advisory line

All third-party processors are bound by data processing agreements and are prohibited from using your data for any purpose other than delivering the contracted service.

We may also disclose data where required by law, court order, or the instruction of a regulatory authority.

6. Data Retention

• Call records: Retained for up to 12 months for quality assurance, then securely deleted
• Website analytics: Aggregated and anonymised after 26 months
• Enquiry form submissions: Retained for up to 6 months, then deleted unless an ongoing matter requires retention

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten") where no lawful basis for retention exists
• Right to Restrict Processing: Ask us to pause processing of your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Rights related to Automated Decision-Making: We do not use automated profiling or decision-making that produces significant effects on individuals

To exercise any of these rights, contact us at privacy@broadbandfixer.co.uk. We will respond within 30 days in accordance with UK GDPR Article 12.

8. Cookies

We use cookies to improve your browsing experience and analyse website traffic. For a full breakdown of the cookies we use and how to manage them, please read our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

Despite these measures, no internet transmission is entirely secure. We encourage you to avoid sharing sensitive personal information via web forms where unnecessary.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@broadbandfixer.co.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via a prominent notice on our homepage. Your continued use of this website after any changes constitutes acceptance of the updated policy. The "Last updated" date at the top of this page will always reflect the most recent revision.

13. Complaints

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

14. Contact Us

For all privacy-related enquiries:
Email: privacy@broadbandfixer.co.uk
Phone: 0800 998 9854
Address: [Registered Office Address], England