Please read these Terms carefully before using this website or calling our enquiry line. By accessing Broadband Fixer or calling 0800 195 9871, you agree to these Terms of Service. If you do not agree, please do not use this website or enquiry line.
1. About Broadband Fixer
These Terms are between you and Umair Mahmood, the legal advertiser/operator of this website.
Legal advertiser/operator: Umair Mahmood
Business/trading name: Broadband Fixer
Website: https://broadbandfixer.co.uk/
Broadband Fixer is a business/trading name operated by Umair Mahmood. Broadband Fixer provides independent lead-generation and referral services for UK consumers seeking broadband-related technical assistance.
Broadband Fixer is not an internet service provider, telecommunications provider, or network operator. Broadband Fixer does not provide broadband connectivity, does not control provider networks, and does not claim to be your existing broadband provider.
Broadband Fixer is not affiliated with, authorised by, endorsed by, partnered with, or acting as an agent, representative, dealer, franchisee, or official support channel for any broadband provider, internet service provider, network operator, telecommunications company, or media services provider. We are a strictly independent enquiry and referral service.
2. Scope of Our Service
Broadband Fixer provides an independent lead-generation and referral service. The service may include:
- Receiving consumer enquiries about broadband-related technical assistance
- Gathering and qualifying enquiry information
- Referring appropriate enquiries to independent third-party broadband engineers or service professionals
- Facilitating the initial connection between a consumer and an independent engineer
Our services explicitly do not include:
- Operating a telecommunications network or providing broadband connectivity
- Acting as an internet service provider or as your broadband provider
- Access to, modification of, or management of any account held with a third-party provider
- Processing of payments, billing changes, or direct debits on behalf of any provider
- Raising formal service tickets or complaints with any network operator
- Pretending to be an official broadband-provider support department
- Claiming authorisation from any broadband provider
- Arranging official provider engineer visits, dispatching Broadband Fixer-employed repair personnel, or guaranteeing that any independent engineer will accept, attend, or solve a fault
3. Use of the Enquiry Line
When you call 0800 195 9871, Broadband Fixer may collect information about your broadband-related technical assistance enquiry and ask basic qualifying questions. Calls are provided free of charge to the caller from UK landlines and major UK mobile networks. Any information provided is:
- Used for enquiry handling and potential referral only
- Not official provider support, legal advice, or regulatory advice
- Not a binding offer, quotation, or service agreement from any broadband provider or engineer
- Not a guarantee that an independent engineer will accept, attend, or solve a fault
Calls may be recorded for quality assurance and training purposes. Call recording is handled in accordance with our Privacy Policy.
4. Independent Engineers and Pricing
Where appropriate, Broadband Fixer may pass your enquiry to an independent third-party broadband engineer or service professional. Independent engineers are separate third parties and are responsible for any services they personally agree to provide.
Broadband Fixer does not employ every engineer, does not control how an independent engineer carries out work, and does not guarantee engineer availability, repair, installation dates, network restoration, speed improvement, or any other technical outcome.
If an independent engineer proposes paid work, any price, call-out charge, payment terms, appointment time, scope of work, and cancellation terms must be agreed directly between you and that engineer before work proceeds. Broadband Fixer is not responsible for pricing or terms agreed separately between you and an independent engineer.
5. Provider Account and Network Matters
You should contact your actual broadband provider directly for provider-account-specific matters, including billing, account ownership, contract changes, cancellations, formal complaints, provider service status, or faults that require provider network intervention.
Broadband Fixer cannot access, change, or manage your broadband provider account and cannot raise official provider repair tickets or network faults on your behalf.
6. Acceptable Use
You agree to use this website and enquiry service only for lawful purposes. You must not:
- Use the service to obtain advice for fraudulent, deceptive, or unlawful purposes
- Attempt to circumvent any technical security measures on this website
- Impersonate any person or entity when using the enquiry line
- Use automated tools to scrape, crawl, or extract data from this website without written permission
- Submit false or misleading information through the enquiry line or any web form made available on this website
- Use the service in any way that could damage, disable, or impair the website or its infrastructure
7. Intellectual Property
All content on this website, including text, graphics, logos, icons, and software, is the property of Umair Mahmood or the relevant content suppliers and is protected by applicable copyright law.
You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent.
8. Disclaimers
8.1 Information Accuracy
We make reasonable efforts to keep website content clear and accurate. However, information about broadband issues is general and may not reflect your individual line, router, property, provider account, or service circumstances. Broadband Fixer does not guarantee diagnosis, repair, engineer availability, provider response, speed improvement, installation date, network restoration, or connectivity outcome.
8.2 No Provider Authorisation
The website must not be understood as implying any authorised-provider relationship. References to broadband issues, routers, connectivity, or providers are general descriptions only and do not mean Broadband Fixer represents any broadband provider.
8.3 Responsibility for Third-Party Work
Independent engineers and service professionals are responsible for work they personally agree to provide. Broadband Fixer is responsible only for its own enquiry and referral role. Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
9. Third-Party Links
This website may contain links to third-party websites. We have no control over the content or practices of external sites and accept no responsibility for them. Links are provided for informational convenience only and do not constitute endorsement, affiliation, or official status.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
12. Changes to These Terms
We may update these Terms from time to time. When changes are made, the "Last updated" date on this page may be updated.
13. Contact Us
For any questions regarding these Terms:
Legal advertiser/operator: Umair Mahmood
Business/trading name: Broadband Fixer
Website: https://broadbandfixer.co.uk/
Phone: 0800 195 9871